Rackspace Storage Engineer - 1st Shift in Austin, Texas

Job Overview

Overview & Responsibilities

Rackspace is seeking a SAN Storage Engineer I to join our team in our San Antonio, TX or Austin, TX office.


  • The SAN Engineer is responsible for SAN infrastructure tasks that include: Provisioning SAN on Clariion, VMAX, VNX-block, and VNX-Unified storage arrays and Brocade workgroup and Director Class switches, in shared and dedicated SAN environments.

  • Troubleshooting hardware and connectivity issues, hardware and software upgrades for the Storage arrays and Fabric environments as well as SAN attached servers.

  • Proactive improvements and maintenances to SAN environments, resolving day-to-day issues, audits, improving processes and procedures, mentoring support teams and SAN administrators.

  • Keeps informed of emerging technologies.

  • Also responsible for the prioritization and management of the ticket queue, handle multiple projects involving various departments, and tasks assigned.

  • The SAN engineer will be required to participate in projects and document all changes to the environment.

  • Responsible for assisting the team with training new hires and getting them acclimated to the SAN environment and Rackspace processes at the SAN Engineer level I.

  • Due to the 24X7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, and holidays.

  • Be on an on-call rotation with teammates to cover gaps in coverage.


  • Works appropriate moderate level infrastructure tasks and tickets.

  • Defines, schedules, and implements infrastructure maintenances.

  • Develops standards and policies for respective technology domain.

  • Works cross-functionally with various departments daily.

  • Helps develop and implement standards and finds areas of opportunity for automation and efficiencies for day to day operations.

  • Monitors and maintains all SAN infrastructures.

  • Works with vendors to resolve escalated hardware and software issues.

  • Capacity planning and performance analysis of infrastructure.

  • Ensures completeness and compatibility of the technical infrastructure to support system stability and performance.

  • Keeps well informed of new technology.

  • Design small complex shared SAN configurations.



  • Solid server operating systems knowledge (Windows and Linux).

  • Solid network administration skills, excellent knowledge in hardware equipment, and basic database knowledge.

  • Strong technical knowledge in technology troubleshooting methodologies, design, and implementation.

  • Strong communication and interpersonal skills.

  • Able to resolve problems in a timely manner, and able to handle multiple tasks simultaneously.

  • Basic knowledge and understanding of troubleshooting, testing, and performance tuning in SAN platforms.

  • Basic knowledge of SAN best practices for current VMware, Windows and Linux operation systems, Files systems, SQL, MySQL, Oracle, and Exchange.

  • Strong working knowledge of Fibre Channel SAN concepts and technologies.

  • Hands on experience with EMC Clariion CX3, Clariion CX4, VMAX (1 st gen and 2 nd gen), VNX1 and VNX 2 block and unified Storage Arrays and Brocade Switches preferred.


  • HS Diploma required; Bachelor’s degree preferred.

  • Requires 4 years of information systems experience and system administration experience indicating an intermediate understanding of Storage technology.

  • Minimum 3 years SAN and Fibre Channel switch experience and 3 years experience in a customer service oriented position.

  • Must exhibit a fanatical customer service attitude.

  • Demonstrated ability to consistently provide FANATICAL support.



Req # 33241

Work Location US-TX-San Antonio-CSTL

Location(s) US - TX - San Antonio

US - TX - Austin

Category System Administration / Engineering