Rackspace Inventory Control Specialist in Berkshire-Slough, United Kingdom

Job Overview

Overview & Responsibilities

Ensure accountability and security of data center inventory. Understand and adhere to company safety policies and procedures as well as documented inventory controls and practices. Provide service in alignment with Rackspace Core Values to include FANATICAL support.

JOB REQUIREMENTS:

Key Accountabilities

  • Manage and process internal tickets (with limited supervision)

  • Process equipment returning to secured inventory stockroom

  • Execute physical movements of inventory

  • Maintain meticulous 5S and housekeeping practices

  • Participate in the root cause analysis method to investigate any customer-impacting events

  • Participate in regularly schedule inventory-related meetings

  • Assist in training of new and existing controllers

  • Learn and demonstrate understanding of all safety policies, procedures and requirements, including acquisition of any required certifications

  • Address inquiries from other internal/external departments

  • Stock materials following industry handling standards

  • Process hard drives containing data through the drive wiping and destruction processes

  • Process requisitions

  • Participate in count and assist in reconciliation for the cycle counting process

  • Process reinstatements

  • Process all return materials, including sub-assembly build

  • Pull and assign items to fulfill customer contracts and upgrades

  • Replenish inventory using kanban and min/max methodology

  • Process materials for disposals

  • Coordinate inbound and outbound shipments and properly communicate with freight companies

  • Process international shipments adhering to industry standards

  • Process inbound receipts required for custom products

  • Package all shipments in alignment with documented company standards

  • Complete all shipping and receiving documentation

  • Process inter-organization transfers

  • Demonstrate no less than full performance in a continuous, consistent, measurable manner

  • Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers

  • Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers

Key Performance Indicators (please note your KPI’s are the outputs of each of the accountabilities)

  • All customer interactions, both internal and external, are conducted in a manner that is consistent with fanatical support

  • All inventory activities are performed in a timely and accurate manner

  • All activities that create a negative customer impact or near miss are investigated utilizing the root cause analysis method

  • Process and policy training and sign-offs are completed

  • All work areas are routinely cle­­aned and organized

  • Key team goals are achieved regularly

  • Adheres to operational and safety processes and policies

Qualifications

REQUIREMENTS:

  • Educated to GCSE level or equivalent; further education in a technical vocation advantageous

  • Previous experience or ability to show familiarity with inventory industry standards

  • Previous experience in a electronics/computer-oriented position preferred

  • Must be able to work a flexible schedule

  • Must be able to work in a fast-paced, high-pressure environment

  • Must have basic oral and written communication skills, as well as professional phone etiquette

  • Familiarity with productivity software including, but not limited to, Microsoft Office and email client software, including the creation of rules and folder organization

  • Familiarity with electronic and computer components is a plus

  • Must be able to type with proficiency and accuracy

  • Must have reliable transportation and be willing to travel occasionally (2-4 wks/yr)

  • Must have basic knowledge of integrated inventory control system

  • Must have basic knowledge of the cycle counting process

  • Must have basic shipping and receiving experience

SUCCESS IN THE ROLE REQUIRES THE FOLLOWING PERSONAL QUALITIES:

  • Integrity-driven

  • Highly organized

  • Responsible

  • Team player

  • Effective communicator

  • Self-motivated

  • Skilled at time management

  • Critical thinker

  • Open to feedback

  • Collaborator

#LI-SW1

Req # 33644

Location(s) UK - Berkshire-Slough

Category Data Center Operations