Rackspace Customer Data Engineer - L2 in Hayes, United Kingdom

Job Overview

Overview & Responsibilities

We own the entire stack (hardware and software) so that means you’ll need to find and resolve issues at all levels. To do this successfully you’ll be switching hats often, from Systems Administrator resolving a configuration problem on a machine to DBA digging into production datastores to identify issues, to Software Developer troubleshooting customer code.

You’ll have the opportunity to work with a broad range of technologies, in particular Hadoop, MongoDB, ElasticSearch, and Redis. Additionally, you’ll be responsible for owning the full customer experience; this includes communication with customers via our ticketing system and phones, working complex problems and owning issues through to resolution.

You’re a seasoned Systems Administrator and technical jack of all trades with top-notch people skills looking to join a fast-paced team building huge things. You prefer an agile work environment and possess the self-motivation to thrive in it. Your written communication skills are the stuff of legends.

You have an uncanny ability to solve issues with technologies you’ve never seen before after a few minutes of research. You are, above all, a problem solver.


  • Tenured Linux knowledge with CentOS, RHEL and/or Ubuntu

  • Functional virtualization knowledge with KVM, Xen and/or OpenVZ

  • Prior training or experience installing, configuring and optimizing Hadoop, MongoDB and/or Redis

  • In-depth knowledge of bash/shell scripting and working knowledge in at least one other language.

  • Python or Java preferred.

  • Excellent written communication skills

  • Ability to learn new technologies quickly

  • Passion for collaboration

Nice to haves

  • Working knowledge of storage tech such as SSDs, RAID and lvm2

  • Nagios/Icinga and New Relic experience.

  • Experience administering web and application servers running Apache, Nginx and Gunicorn

  • Active in the technical and open source community (e.g. participating in blogging, tweeting and social coding are all very desirable)

  • Database administration experience with other NoSQL solutions (e.g. HBase and Elasticsearch).

  • Knowledge of PostgreSQL, Cassandra and/or other RDBMS technologies.

  • Experience with the Hortonworks sandbox environment



Req # 35572

Location(s) UK-Greater London-Hayes

Category System Administration / Engineering