Rackspace VMware Product Operations Analyst in Hayes, United Kingdom
Overview & Responsibilities
A Product Operations Engineer for the VMWare Practice Area is responsible for operational business integration of all new products and features prioritized by the Product Management team.
This role is responsible for the end to end life cycle of a product and is required to develop how the product is sold, implemented and built, supported and decommissioned. This includes identifying updates for all sales and support processes as well as defining, documenting, and testing all appropriate system change requirements. Throughout the life of the product, Operations Engineers are also responsible for process improvement and increased revenue recognition. The team interacts with all parts of the business (such as Sales, Support, Data Centers, Supply Chain, Finance, IT, and Legal) to ensure needs are met and the product is supported correctly.
Product Operations Engineers are accountable to:
Partner with Product Managers to determine process and system designs to best meet product requirements.
Partner with Product Architects, Engineers, and development teams to ensure process and system designs are in synch with with product specifications.
Partner with Program and Project Managers to set Ops deliverables to keep projects on track.
Work with Sales and Support teams to provide support for new products or features.
Responsibilities and Deliverables
Create processes for sales, provisioning, billing, and support and complete relevant documentation.
Develop operational systems requirements for new products and features.
Implementation and testing of operational system changes and processes
Training plan, content and delivery for Provisioning (CVP, Implementation, etc) and support teams.
Root cause analysis of operational product issues and implementation of process and system improvements.
Escalation support as needed by other Rackspace teams.
Mentor junior POE’s
High school diploma or equivalent required. Typically requires a minimum of 3-5 years related experience (technology and/or operational integration and process engineering). BS in Technology or Business preferred. Experience working with Agile development teams highly preferred. Additional experience may be substituted for education.
Req # 34787
Location(s) UK-Greater London-Hayes