Rackspace Professional Services Senior Project Manager DE in Munich, Germany

Job Overview

Overview & Responsibilities

We are seeking a Professional Services Project Manager to lead, coordinate and monitor Professional Services projects from initiation through delivery for complex client engagements. Serves as liaison between internal and external technical and non-technical departments in order to ensure that all targets and requirements are met. Ensures that technical projects are completed on schedule and within budget.


Key Accountabilities


  • Work with Rackspace and client stakeholders to gather and document requirements and then ensure the requirements solve a customer’s pain point or objective(s) through project outcomes and deliverables.

  • Serves as liaison between clients and Rackspace technical and non-technical departments in order to ensure that all targets and requirements are met.

  • Build and maintain a network of cross-functional technical resources within Rackspace and across any relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations.

  • Contribute to the refinement of the Rackspace Professional Services methodology.

  • Provide FANATICAL support by driving the value of Rackspace to both potential and existing Rackspace customers and internal sales teams alike.

  • Ability to travel as required.

Project Management

  • Scopes, plans, coordinates and monitors technical projects from initiation through delivery, ensuring they remain on schedule and within budget, cost and quality tolerances.

  • Proactively works to identify and manage project risks and issues. Ensures appropriate response plans are developed executed.

  • Takes responsibility for the preparation of project initiation documents, plans, logs, reports and other key deliverables through the life of the project.

  • Monitors the delivery of project deliverables from third parties inside and external to Rackspace and tracks progress of same through continuous communication with project members.

  • Prepares and presents reports on project progress and problems to Rackspace and client stakeholders.

Pre-Sales Engagement

  • Assists in the preparation of proposals, RFP/RFI responses, & Statements of Work (SoW). This includes the analysis and development of scope, duration, deliverables, resources, risk, assumptions and dependencies.

  • Regularly collaborates with Sales pursuit teams, Programme & Project Managers, Technical Consultants, Solutions Architects, Partners, and extended cross-functional teams during presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation.


  • PMP/Prince2 (Practitioner) certification.

  • Proven ability to organise and execute projects in a consistent, repeatable and reliable manner.

  • Technical conversational knowledge in the following areas:

o Data centre strategy & operations

o Capacity, utilisation, and performance

o Backup, storage, and disaster recovery

o migration & consolidation

o IT Service Management and Service Delivery (ITIL certification preferred)

  • Excellent time management, communications, decision making, presentation, human relations and organization skills.

  • Ability to adapt to a rapidly changing environment.

  • Able to resolve problems in a timely manner.

  • Ability to communicate technical information and ideas so others will understand.

  • General knowledge of cloud technologies, IT operations, project management operations.

  • Ability to adapt to a rapidly changing environment.


  • (essential) 3 + years project management experience or scoping, planning, leading and monitoring technical projects from initiation through delivery preferably in managed services or hosting.

  • (essential) 5+ years working on infrastructure technology projects including one or more of the following:

o virtualisation technologies.

o application / platform migration.

o data / storage / network migration and/or management


Req # 35649

Location(s) DE-Munich

Category Professional Services