Rackspace Senior Consulting Architect - Professional Services in Remote, United States

Job Overview

Overview & Responsibilities

  • Responsible for serving customers requiring consulting for infrastructure consolidation, transformation, and optimization of dedicated and multi-cloud environments.

  • Utilizes a highly strategic, highly consultative framework with large, complex customers and prospects.

  • Aligns customer business strategies and IT architecture via Rackspace products and services.

  • Works closely with senior leadership of client organizations as well as key technical personnel.

  • Provide FANATICAL support by driving the value of Rackspace to both potential and existing Rackspace customers and internal sales teams alike.

JOB COMPLEXITY:

  • Orchestrate and lead pre and post sales and delivery efforts inclusive of holistic IT optimization, consolidation, and transformation solutions for customers inclusive of discovery, analysis, solution design, and migration.

  • Lead facilitation of group white-boarding sessions to articulate Rackspace solutions, transformation methodology, functional separation of customer applications, and development of business case value with financial calculations such as TCO and ROI.

  • Aligns and regularly communicates with Project Manager and extended teams during presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation.

  • Prepares and develops statements of work inclusive of overview, scope, duration, deliverables, resources, terms and conditions, assumptions, and pricing.

  • Lead and deliver the sale of assessment services, business case development, solution architecture, and multi-phased complex migration programs that address technology, people/organization, and process.

  • Creates and presents deliverables to customer such as asset inventory, infrastructure snapshot, capacity & performance analysis, consolidation scenarios, application inventory & snapshot, business impact analysis, architecture feasibility analysis, data classification, integration & dependency mapping, consumption & demand analysis, application risk & complexity profile, target platform & service level mapping, migration methodology, schedule & resource planning, target solution design, and executive summary.

  • Understand complex IT and business customer challenges and apply technology and product portfolio knowledge to solve problems in a consultative manner.

  • Perpetually seek to improve and refine the Rackspace Professional Services methodology, deliverables, sales collateral, and team roles and alignment.

  • Build and maintain a network of cross-functional technical resources within Rackspace and across any relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations.

Qualifications

  • Expert knowledge of data center strategy & operations, capacity, utilization, disaster recovery, and migration & consolidation and best practices.

  • Advanced working knowledge of infrastructure, such as virtualization technologies, operating systems, platform migration, data management, networking, facilities, and operational facilities.

  • Expert knowledge of application architecture such as client/server, n-tier, SOA, etc.

  • Experience with common as-a-Service offerings with various service providers across various solution stacks (infrastructure, platform, software). Advanced knowledge of IT Service Management and Service Delivery.

  • Able to resolve problems in a timely manner.

  • Ability to communicate technical info and ideas so others will understand.

  • Ability to make appropriate decisions considering the relative costs and benefits of potential actions.

  • Ability to apply varying leadership skills and traits that create solutions and results to unexpected situations.

  • Strong organizational and cross-team communication skills.

  • Ability to adapt to a rapidly changing environment.

EXPERIENCE/EDUCATION:

  • Bachelor’s degree in Information Technology or a related technical field and 12-14 years of industry experience in technical support and/or pre or post sales engineering and architecture. Requires exposure to a range of IT environments, industry sectors & technology stacks. ITIL certification preferred.

  • Advanced degree preferred.

  • Extensive managed services, consulting, technical support, and/or application development experience preferred.

  • Additional experience may substitute for the degree requirement at a rate of 3 years of experience for 1 year of education.

PHYSICAL DEMANDS: Occasional domestic travel, up to 50%.

#LI-JS1

Req # 34456

Location(s) US-TX-San Antonio

US-Remote

Category Professional Services