Rackspace Application Consulting Engineer in San Antonio, Texas

Job Overview

Overview & Responsibilities

PRIMARY RESPONSIBILITY: Responsible for applying technical knowledge in the implementation of technical solutions, customer migrations (rolocations, colocations, consolidations, cloud migrations), and data center modernizations as outlined in the Statement of Work. Serves on moderate to complex projects.

  • KNOWLEDGE/SKILLS/ABILITY: Proven advanced technical knowledge within a specific domain (Cloud, Security, DevOps, etc.). Advanced and focused knowledge on products and services within the specialty domain including expertise that extends beyond the Rackspace portfolio. Advanced knowledge of OS technology for customer configuration. Strong Java and Python skills for scripting and automating migration processes. Strong knowledge of object oriented programming. Strong knowledge of web services. Thorough working knowledge of the DNS resolution process including DNS tools and migration. Thorough working knowledge of common networking gear, e.g., switches, firewalls, segmentation, default ports for common protocols (HTTP, HTTPS, etc.), and subnetting. Thorough understanding of Health Check options (TCP, HEAD, GET), and how to suspend servers and read loadbalancer rules. Basic working knowledge of IDS, LogMon, WAF, and DDoS mitigation. Thorough working knowledge of SSL offloading and loadbalancing algorithms, with the ability to configure Apache. Intermediate understanding of the implementation, limitations, and ideal use cases for a hybrid hosting environment. Thorough understanding of RAID types (0,1,5,6,10) and enterprise server hardware. Thorough understanding of enterprise storage technologies such as SAN/DAS and LUN expansion/migration methods. Thorough knowledge of the LAMP stack and associated software including but not limited to: Apache (SSL configuration & PHP), Mail, MySQL, Managed Backup (including MySQL backup solutions), FTP, and SSH. Thorough working knowledge of network troubleshooting using tcpdump. Advanced NFS skills, including advanced tuning and “poking holes” in firewalls. Thorough understanding of bash scripting. Understands the link between a customer’s technical environment and their business demands. Deep understanding of migration processes. Ability to manage through difficult situations internally and with external customers. Excellent interpersonal, written, and verbal communication skills. Ability to communicate technical info and ideas so others will understand. Strong problem solving and negotiation skills. Ability to work collaboratively with customers and all functional team members. Ability to successfully work and promote inclusiveness in small groups.


  • JOB COMPLEXITY: Serves as a subject matter expert for moderate to complex migration solutions as defined by SOWs and migration plans. Monitor, log and test customer configurations for performance and stability. Proactively identify potential issues and work through resolution with internal and external stakeholders. Troubleshoot issues, perform root cause analysis and performance tuning. Implement new technologies in customer environments, including upgrades, virtualization projects, and infrastructure projects. Perform network analysis for client networks, identify deficiencies, recommend and implement improvements for stabilization. Generate and maintain configuration documents for all client production networks and systems. Develop, improve and maintain scripts to automate migration processes. Network with key contacts and stakeholders internally and externally. Serve as a technical advisor for support and customers alike. Actively take ownership to address issues and solve problems. Recommend best practices for team processes.

  • SUPERVISION: Works with general supervision; has become mostly autonomous but still relies on manager for guidance on new work. Decisions impact the quality, efficiency and effectiveness of own team. May impact closely related teams through quality of output and service provided. Adopts and implements business and process improvements.

  • EXPERIENCE/EDUCATION: High school diploma or equivalent required. Associate’s degree in technical field preferred. 5 - 7 years of relevant technical experience required, including a minimum of 2 years of engineering experience in migration, implementation, and production management. Advanced knowledge and experience across multiple technologies in a single domain (Cloud, Security, DevOps, etc). OS certification and Rackspace Cloud Savvy/Smart certification strongly preferred. At least one top tier technical certifications in a highly desired technology domain preferred.

Req # 33540

Location(s) US - TX - San Antonio

Category Professional Services