Rackspace Application Support Engineer - After Hours in San Antonio, Texas

Job Overview

Overview & Responsibilities

As an Application Support Engineer at Rackspace you will be responsible for providing in-depth support of customers that have subscribed to service offering. The ideal candidate will be providing advanced troubleshooting of Linux (LAMP) related technology issues related to Application, Systems, Network, and Database platforms. You will also be providing pro-active recommendations related to overall application performance, trend analysis, and assist with forecasting for future growth of the customer's environment. The candidate will serve as a primary technical contact and coordinate the interactions and communications between the customer and various support teams during critical situations.

Day to Day Responsibilities:

  • Engages with the Account Team to ensure Critical Application Services client expectations are being fulfilled

  • Act as a consultative resource for customers to assist them in achieving their business objectives

  • Proactively seek opportunities to review solution architecture then put forward and implement proposals for improvement

  • Respond to support requests and co-ordinate Customer support teams where appropriate

  • Ensure appropriate technical documentation is in place for customer solutions

  • Attend and participate in all customer service review meetings

  • Identify opportunities for growth and advancement of the Service offering

  • Mentor and assist in the development of other technical staff


  • Requires 3-5 years of hands-on Linux exposure within the full LAMP stack

  • Bachelor's degree in computer science or engineering related field or equivalent work experience preferred

  • Familiarity with virtualization technologies

  • Experience with common scripting languages (Bash, Perl, Python, Ruby)

  • Experience working with mission-critical applications written using Ruby, Rails and Python Ex: Oracle Web Commerce or AEM

  • Experience with Java is preferred

  • Ability to diagnose and fix complex issues surrounding hardware, software, and network issues

  • Familiarity with MySQL and Oracle database administration concepts and performance tuning

  • Understanding of performance monitoring software such as Cacti, SNMP, Munin, sysstat, and Nimbus

  • 1-2 years knowledge of network concepts such as the TCP/IP stack, load balancing, firewalls, iRules, and network routing

  • Knowledge of RAID technology in regards to data integrity, and IO performance

  • Knowledge of email and DNS fundamentals

  • Experience with performance tuning and diagnosing system bottlenecks through root cause analysis

  • Experience working in large-scale distributed environments

  • Ability to work independently and operate as a member of a team

  • RHCE certification is strongly preferred, RHCA a plus

  • Excellent problem-solving abilities, coupled with a desire to take on responsibilities

  • Must be detailed orientated and a self-starter.



Req # 33299

Work Location US-TX-San Antonio-CSTL

Location(s) US - TX - San Antonio

Category System Administration / Engineering