Rackspace Consulting Engineer in San Antonio, Texas

Job Overview

Overview & Responsibilities


Responsible for implementing technical solutions, customer migrations (rolocations, colocations, consolidations, cloud migrations), and data center modernizations as outlined in the Statement of Work. Serves on moderate to complex projects.


  • Implement moderate to complex migration solutions as defined by SOWs and migration plans.

  • Monitor, log and test customer configurations for performance and stability.

  • Proactively identify potential issues and work through resolution with internal and external stakeholders.

  • Troubleshoot issues, perform root cause analysis and performance tuning.

  • Implement new technologies in customer environments, including upgrades, virtualization projects, and infrastructure projects.

  • Perform network analysis for client networks, identify deficiencies, recommend and implement improvements for stabilization.

  • Generate and maintain configuration documents for all client production networks and systems.

  • Develop, improve and maintain scripts to automate migration processes.

  • Network with key contacts and stakeholders internally and externally.

  • Serve as a technical advisor for support and customers alike.

  • Actively take ownership to address issues and solve problems.

  • Recommend best practices for team processes.


  • Works with general supervision; has become mostly autonomous but still relies on manager for guidance on new work.

  • Decisions impact the quality, efficiency and effectiveness of own team.

  • May impact closely related teams through quality of output and service provided.

  • Adopts and implements business and process improvements.



  • Advanced knowledge of OS technology for customer configuration.

  • Strong Java and Python skills for scripting and automating migration processes.

  • Strong knowledge of object oriented programming.

  • Strong knowledge of web services.

  • Thorough working knowledge of the DNS resolution process including DNS tools and migration.

  • Thorough working knowledge of common networking gear, e.g., switches, firewalls, segmentation, default ports for common protocols (HTTP, HTTPS, etc.), and subnetting.

  • Thorough understanding of Health Check options (TCP, HEAD, GET), and how to suspend servers and read loadbalancer rules.

  • Basic working knowledge of IDS, LogMon, WAF, and DDoS mitigation.

  • Thorough working knowledge of SSL offloading and loadbalancing algorithms, with the ability to configure Apache.

  • Intermediate understanding of the implementation, limitations, and ideal use cases for a hybrid hosting environment.

  • Thorough understanding of RAID types (0,1,5,6,10) and enterprise server hardware.

  • Thorough understanding of enterprise storage technologies such as SAN/DAS and LUN expansion/migration methods.

  • Thorough knowledge of the LAMP stack and associated software including but not limited to: Apache (SSL configuration & PHP), Mail, MySQL, Managed Backup (including MySQL backup solutions), FTP, and SSH.

  • Thorough working knowledge of network troubleshooting using tcpdump.

  • Advanced NFS skills, including advanced tuning and “poking holes” in firewalls.

  • Thorough understanding of bash scripting.

  • Understands the link between a customer’s technical environment and their business demands.

  • Deep understanding of migration processes.

  • Ability to manage through difficult situations internally and with external customers.

  • Excellent interpersonal, written, and verbal communication skills.

  • Ability to communicate technical info and ideas so others will understand.

  • Strong problem solving and negotiation skills.

  • Ability to work collaboratively with customers and all functional team members.

  • Ability to successfully work and promote inclusiveness in small groups.


  • High school diploma or equivalent required. Associate’s degree in technical field preferred.

  • 5 - 7 years of relevant technical experience required, including a minimum of 2 years of engineering experience in migration, implementation, and production management.

  • OS certification and Rackspace Cloud Savvy/Smart certification strongly preferred.

Req # 33539

Location(s) US - TX - San Antonio

Category Professional Services