Rackspace Fanatical AWS Technical Account Manager in San Antonio, Texas
Overview & Responsibilities
Specializes in managing and growing customers for our Managed Services for Fanatical Amazon Web Services Platform (FAWS) Practice through install base and channel opportunities.
Responsible for providing complex configuration to customers with product offering based on facts and understanding of customer’s needs.
Handles each qualified lead through the full sales cycle from lead to close.
Maintains a clear understanding of how existing customers are using Rackspace solutions.
Remains the primary point of contact for the customer with consistent interfacing with supports teams.
Operates at a highly transactional pace and are key levers in helping customers grow as install based Rackspace customers.
Generates outbound calls on client leads, host customer headquarters visits, and occasional travel to meet with customers.
Uses internal relationships to exceed customer expectations and provide support to the team.
Engages and persuades technical, mid to senior level management up to executive level leadership.
Works with Sales Engineers to ensure client receives most accurate and relevant proposals.
Must have the ability to see patterns and deconstruct problems to develop solutions.
Deals with highly complex configurations including public cloud, specifically AWS
Customer centric mindset, with the ability to interface with support team on a daily basis.
Utilizes Salesforce, proposal tools, other sales utilities, CORE, Rackspace Customer Portal, & other account management tools.
Key Skills Needed:
Required: AWS Certified Solutions Architect - Associate Certification
Solid knowledge of Cloud architecture, DevOps methodologies and design principles
Strong history of driving high customer satisfaction scores
Orientation of approaching accounts with a long term success goal
Strong professional sales & account management expertise including a mastery of the sales process, sales techniques, and the ability to coach others through it.
In addition to strong account management expertise with the ability to solve day to day customer issues with efficiency while interfacing with support teams.
Strong knowledge of the Rackspace product suite, including the most complex configurations, which apply to offerings based on customer’s needs.
Strong verbal and written communication skills.
Ability to communicate technical info and ideas so both technical and non-technical decision makers see the value of choosing Rackspace.
Ability to influence others in decision-making.
Ability to provide FANATICAL support in all activities.
Good interpersonal skills and the ability to work as an effective team member, along with the ability to apply logical thinking and a good reasoning ability.
Self-starter, highly aggressive and motivated to provide the highest possible level of responsiveness and performance from a team of people.
Outstanding sales, communication, and relationship-building skills.
- The ability to work effectively with people in a high-growth, fast-paced environment and drive results quarterly.
Ability to build cross-functional relationships within the customer organization.
Superior professional presence and business acumen.
Strong attention to detail and drive to create the highest quality of work.
High school diploma or equivalent required. A minimum of 6+ years related experience (technology and/or sales & account management).
Bachelor’s in business, Computer Science or Information Systems, preferred.
Must have B2B sales experience and/or Account Management experience.
Demonstrated ability to consistently provide FANATICAL support.
Req # 35543
Location(s) US-TX-San Antonio
Category AWS, Customer Relationship & Support