Rackspace Information Developer I in San Antonio, Texas

Job Overview

Overview & Responsibilities

Research and produce high quality technical documentation. Work collaboratively with other writers, information architects, developers, support and quality engineers, and project management to deliver fanatical service to our customers.

Responsibilities may include:

  • Work with internal teams to obtain an in-depth understanding of the product or service to be documented

  • Follow the information plan and content specification to create new and update existing content

  • Perform audience analysis to ensure that the documentation meets requirements

  • Peer review content produced by colleagues for typographical errors, grammar, plain language, parallelism, and ease of consumption

  • Coordinate with developers and quality engineers to review content for technical accuracy

  • Effectivelycommunicate complextechnical ideas in writing

  • Use diagrams and images effectively to enhance information delivery

  • Adhere to established technical writing best practices

  • Focus on a single book or section while building basic experience and expertise

  • Working knowledge of GitHub, content reuse, topic-based authoring, conditional content, and information architecture

  • Learn to formulate new and alternate ideas, approaches, and designs

  • Learn to be systematic and structured in problem solving approach



  • Advanced English spelling and grammar skills, and a basic understanding of the mechanics of the English language

  • Basic understanding of procedure writing, and documentation architecture

  • Bachelor's degree in a writing or computerscience-related field

At the manager’s discretion, additional relevant experience may substitute for the degree requirement

Req # 33243

Work Location US-TX-San Antonio-CSTL

Location(s) US - TX - San Antonio

Category Software Development