Rackspace Security Analyst II - After-Hours in San Antonio, Texas

Job Overview

Overview & Responsibilities

Provides expertise in supporting problem resolution, configuration and change management functions, network security, performance and fault management and monitoring, reporting, quality assurance, scheduling, and documentation by utilizing sophisticated network management, monitoring analysis tools.


KNOWLEDGE/SKILLS/ABILITY: Advanced capability to analyze malware, including worms, viruses, Trojans, rootkits, and bots. Strong command of Linux systems administration. Familiarity working with network switches, routers, and firewalls. Strong understanding of TCP/IP. Strong customer service skills. Strong attention to detail. Strong time management, skills with the ability to multitask. Strong verbal and written communication skills. Ability to work a flexible work schedule, including weekends. Strong analytical and problem solving skills. Strong decision making and risk assessment capabilities. Strong relationship management skills. Ability to handle high pressure situations in a productive and professional manner.

JOB COMPLEXITY: Monitors global NIDS, Firewall, and log correlation tools for potential threats. Initiates escalation procedure to counteract potential threats/vulnerabilities. Provides incident remediation and prevention documentation. Documents and conforms to processes related to security monitoring. Provides performance metrics as necessary. Provides customer service that exceeds our customers’ expectations. Researches and identifies key indicators of malicious activities on the network and end user workstations

EXPERIENCE/EDUCATION: High school diploma or equivalent required. At least 4 years of hands-on experience in a security operations center (SOC) environment, including experience with tools such as Wireshark, Hex Rays, IDA Pro or Hex workshop, and experience with computer security incident response activities.

PHYSICAL DEMANDS: General office environment. May require long periods sitting and viewing a computer monitor. Moderate levels of stress may occur at times. No special physical demands required.

Req # 33314

Work Location US-TX-San Antonio-CSTL

Location(s) US - TX - San Antonio

Category Cyber Security