Rackspace Technical Writer - Professional Services in San Antonio, Texas

Job Overview

Overview & Responsibilities

Perform writing tasks on documentation projects such as standard operational procedures, project overview documents, and method of procedure, user manuals, training documents, business process workflows, and tutorials. Job requires basic planning, scheduling, research, and writing skills.

JOB COMPLEXITY:

  • Researches, outlines and writes documentation that is technically accurate and conforms to the company's writing style.

  • Defines the target audience and documentation components.

  • Outlines manuals and writes documentation that is technically accurate and conforms to company's style.

  • Researches new writing methods, processes and tools.

  • Makes necessary revisions in existing documentation, takes screen shots and works with graphics and production on presenting information graphically.

  • Researches and develops an understanding of the marketing requirements for the features being documented, including target audience and competitive documentation issues.

Qualifications

  • Advance application knowledge and user awareness.

  • Advance understanding of documentation process.

  • Advance editing skills.

  • Advance writing skills on documentation projects such as standard operational procedures, project overview documents, methods of procedure, user manuals, training documents, business process workflows, and tutorials.

  • Able to write documentation that is technically accurate and conforms to the company's writing style guidelines.

  • Ability to make appropriate decisions considering the relative costs and benefits of potential actions.

  • Ability to successfully work and promote inclusiveness in small groups.

  • Ability to provide FANATICAL support.

EXPERIENCE/EDUCATION:

  • High school diploma or equivalent required.

  • Typically requires four to five years of technical writing experience.

  • Contract, RFP, SOW, creation/editing experience desirable.

  • Bachelor's degree in technical writing, English or business; Bachelor's degree desirable.

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Req # 35306

Location(s) US-TX-San Antonio

Category Professional Services