Rackspace Virtualization Engineer in San Antonio, Texas
Overview & Responsibilities
Rackspace is recognized as a company of experts, delivering world-class cloud service and a superior support experience on the world’s leading technology platforms. As part of our managed cloud strategy we are seeking an experienced and accomplished Microsoft Cloud / Azure Engineer to fill key a position within our specialist support team.
Azure and underlying Hyper-V is one of the fastest-growing cloud platforms in the world, and the core mission of this role is to engage with our customers and prospects to provide architectural advice, support, and thought leadership for our supported workloads on the Microsoft Cloud Stack and Azure platform. In this role you will be part of the team that architects, implements, deploys, and operates our Azure and Microsoft Cloud based offerings.
This is an excellent opportunity for an experienced technical professional confident in Microsoft Cloud and Azure. The role is customer facing, working closely with business and technical influencers, IT Pros, and Rackspace partners in understanding the technical strategy, competitive differentiation, and value proposition of our solutions.
The right candidate for the role will have multiple years’ experience with cloud platforms like Azure. You have served as a subject matter expert in designing and migrating applications to live in the cloud. We are looking for the top talent in the industry, highly-skilled in complex cloud deployments and adept at the design and implementation of complex platforms.
Your engagements will see you directly working with customers and prospects as well as supporting existing solution. Each specific customer will have specific public cloud needs, and require you to understand complex applications that may sit across a multitude of service models and technologies.
You will have confidence in knowing your skills (and limitations), you are calm and collected under pressure and always available to mentor the less experienced. Your colleagues see you as a good team player who is keen to share knowledge as well as to listen and learn from others.
ROLES AND RESPONSIBILITES:
Educate customers of all size on the value proposition of managed services on Microsoft Cloud / Azure, and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
Capture and share best-practice knowledge amongst the Azure technical and partner communities.
Architect, Implement, and Support new and existing customers Azure Infrastructure and assist with dynamic scaling and configuration changes.
Act as a liaison between customers, sales, service engineering teams, and support.
The ideal candidate for this role will have a deep understanding of Cloud Computing – IaaS, PaaS and SaaS. In addition, the right candidate will have the following skills:
3-5+ years of experience in a Systems Administrator / Engineer role. (AD, permissions, trusts, DNS, etc.)
Full understanding of storage (SAN, DAS, NAS, SMB, FC, etc.) technologies
Expertise in Hyper-V and Microsoft Cloud Platform
Architecting, Implementing, Supporting, and Troubleshooting
Experience with Hyper-V Replication / ASR
Deep expertise in the Azure components & APIs
Expert working knowledge of Operating Systems (Windows and Linux).
Advanced knowledge of databases (SQL Server and MySQL)
Advanced knowledge of relevant web services, mail, backup, and application monitoring
Good knowledge of networking fundamentals
Good knowledge of server hardware
Good knowledge of application developments using Agile, and DevOps good practices
One or some of these would accreditations be advantageous: Implementing Microsoft Azure Infrastructure Solutions, Architecting Microsoft Azure Solutions, MSCE, CCNA.
Can present concepts in authoritative and clear manner to customers through white boarding, presentations and proposals
Tenacious problem solver, will own issues until full resolution
Ability to create wow / delighter moments with customers
Effective with time management and expected deliverables
Exceptional communication skills; both written and verbal with great attention to detail
Have experience in providing mentoring for Support team members and Sales Representatives
Negotiation and objection handling skills
BUSINESS & COMMERCIAL EXPERIENCE:
You should have varying degrees of experience (subject to level) in some or all of the following areas:
2+ years’ experience in private / public cloud based infrastructure design
3-5+ years’ experience in technical support
Experience leading technical workshops exploring requirements and mapping solutions.
Provide authoritative advice to internal and external stakeholders with regard to terms of service within a contract
A high level of business awareness and commercial acumen
Have experience with developing ‘win themes’ and customization of value propositions to client needs and write technical responses to bids (RFPs & RFIs)
Able to evangelize disruptive proposals when necessary
Req # 32870
Work Location US-TX-San Antonio-CSTL
Location(s) US - TX - San Antonio
US - TX - San Antonio
Category Microsoft Azure
Category Microsoft Private Cloud
Category System Administration / Engineering