Rackspace Virtualization Infrastructure Engineer in San Antonio, Texas
Overview & Responsibilities
The Virtualization Infrastructure Engineer is responsible for monitoring, maintaining and developing the Rackspace VMware virtualization infrastructure throughout our global datacenters. The VI Engineer has an extensive knowledge of VMware product ecosystems and will also handle VMware infrastructure related escalations, and where necessary, work through these issues to resolution with the appropriate vendor
VI Engineer will be expected to own escalations from Virtualization Engineers and Architects, and giving general guidance on best practice. They must plan and perform infrastructure projects and maintenances, with strong risk assessment evaluation skills.
There is a requirement for a great deal of communication in this role with both internal and external customers.
Proactive maintenance and monitoring of Rackspace’s VMware Infrastructure Environment, ensuring 24/7 availability to Operations Engineers.
Identifying and implementing improvements to the VMware infrastructure.
Working closely with the Architect Group to deliver the Managed Virtualization roadmap
Creation of detailed environment and process documentation.
Making and implementing improvements in line with the objectives of the Managed Virtualization team.
Assist the Architect Group with implementing key projects
Taking escalations from Virtualization Engineers & Architects w.r.t. all issues affecting the VMware infrastructure
Resolve escalated issues from engineers and architects and manage escalations to both internal support or external vendor support as appropriate.
Risk assessment and coordination with customers on implementation and scheduling of maintenance on the infrastructure.
Proactively look to improve and add efficiency to current processes and exercise judgment in the decision-making process in order to provide consistent FANATICAL customer service
Diligently follow implementation process, procedure and standards of the Managed Virtualization team.
Key Performance Indicators (against each key accountability)
Consistently successful maintenances with accurate risk assessment
Excellent Infrastructure uptime and stability
Demonstrated control and understanding of the environment
Successful co-ordination with the Architect team
Timely response to break fix alerts
MAIN CONTACTS (external/internal):
Team members – daily, in person
Other departments – daily, in person, written through emails and tickets and on the phone
External contact with Customers – regularly, written through emails and tickets and on the phone
Management and Senior leadership - as required
Experience supporting critical environments.
Excellent knowledge of the VMware product ecosystem (vSphere, vCloud, vROPS, SRM & VCO preferred)
Having a wide range of IT skills (such as Windows, Linux, Storage, Networking) to an intermediate level would be an advantage.
Scripting skills (eg powershell) would be highly advantageous
Current VCP certification or higher
Minimum 3 years’ experience working in a large VMware environment
Able to communicate in a clear and concise manner both in a written form of emails and ticket comments and verbally, internally and on the phone with customers.
Excellent time management and organizational skills.
Self-motivated; ability to maintain excellence in service with minimum supervision
Strong analytical and problem solving skills.
Ability and desire to work within a Team Driven environment and be responsible enough to work with little supervision.
Will have the capability to work under pressure and prioritize tasks
Commitment to see each request/issue through to completion
Attention to detail required to support a mission critical 24/7 environment.
Prioritisation of work when under pressure.
Ability to work unsupervised and deliver project milestones on time.
Having a positive attitude.
Req # 35382
Location(s) US-TX-San Antonio