Rackspace Windows System Administrator - 1st Shift in San Antonio, Texas

Job Overview

Overview & Responsibilities

We are currently seeking a Windows Systems Administrator - 1st Shift to join our team full time at Rackspace in San Antonio, TX.

Schedule: 1st Shift - Friday through Monday, 8am to 7pm, 4 x 10 Schedule

A System Administrator is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via support tickets, walkups, email or over the phone. A System Administrator is the owner of complex customer issues which may take several days or weeks to resolve. The Sys Admin applies creative problem-solving techniques to identify the source of problems; while at the same time keeping the customer updated via the ticketing system and phone. A System Administrator is expected to use initiative and advise on potential pitfalls that a customer may experience, using existing or planned methods, and suggest alternatives that may better serve the stability and security of the customer’s solution.

Maintains diagnoses and administers customer’s solutions using the Windows platform. Responsible for solving customer's technical issues which can include OS level, web server, database server, applications server, DNS, SMTP or other software issues. Creates and maintains customer loyalty by serving customers above and beyond their expectations. Exercises ethical judgment in decision making in order to routinely deliver FANATICAL customer support.

Key Accountabilities:

  • Ability to maintain and troubleshoot FTP, HTTP, and SMTP mail flow.

  • Thorough working knowledge of DNS to include record type requirements.

  • Ability to identify and troubleshoot server performance issues using native OS tools and utilities.

  • Thorough understanding of clustering requirements; ability to build and maintain Microsoft Windows clusters.

  • Thorough understanding of server hardware components to include RAID configurations and externally attached storage devices.

  • General understanding of server-side scripting uses with either PowerShell or Batch

  • General working knowledge of IIS

  • General experience troubleshooting client level email related issues on Exchange 2013 or 2016

  • Experience creating, maintaining, troubleshooting and decommissioning virtual servers.

  • Experienced with Database backup and restore procedures.

  • Thorough understanding of server hardening process using Microsoft’s defined security practices.

  • Experience configuring and troubleshooting an active directory environment, to include: domain level trusts, cross domain communication

  • Experienced in evaluating identified vulnerabilities and remediating

  • Experience utilizing a configuration management tool to deploy or manage devices

  • Experience utilizing a monitoring tool, acknowledging and troubleshooting alerts

  • Share information and knowledge with the support floor as appropriate.

Qualifications

Required Qualifications:

  • Requires minimum 3 - 4 years working in a computer based technical field.

  • Computer related degree or certifications (i.e., MCSE, A+, CompTIA, MySQL, CCNA, CCIE) an advantage.

  • Uses skills as a seasoned experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways.

  • Has mastered the Systems Administration role to this point.

  • Handles the longer running issues with tickets potentially lasting for weeks.

  • Takes on the high risks tasks and is a mentor to all junior colleagues.

  • Work with Lead Windows Engineers supporting ongoing technical projects.

  • Constantly improving our Support model and practices and sharing knowledge with team.

  • Longer running support issues.

  • In charge of cluster builds for new implementations.

  • Performs root analysis of problems.

  • Deals with compromised servers.

  • Migration advice and point of contact for customers.

  • Self-driven; ability to manage position without direct supervision.

  • Acts as a mentor to other System Administrators.

  • Creating of documentation for the development of standards and processes within the Windows Support Teams.

  • Willingness to work weekends and holidays when required as business dictates.

#LI-SR1

Req # 34619

Location(s) US - TX - San Antonio

Category Customer Relationship & Support

Category System Administration / Engineering