Rackspace Professional Services Pre-Sales Engineer in Sydney, Australia

Job Overview

Overview & Responsibilities

Rackspace is seeking a Professional Services Pre-Sales Consultant to be responsible for delivering successful, efficient professional services pre-sales engagements, writing clear and detailed professional services proposals, to serve our potential and existing customers requiring infrastructure consolidation, migration, transformation, optimization, and lifecycle services.

The successful candidate will become:

  • Sought after by sales for inclusion early into pre-contract engagements and remain involved as part of a virtual team. Be seen by sales as someone who will add value to the engagement and alleviate customer’s perceived risk by positioning the appropriate professional services.

  • Trusted by professional services and support teams as someone who represents them, their capability and the project viability pre-contract.

Key Accountabilities

  • Act as a single point of qualification with sales and solutions engineering for all professional services engagements, working with project management, engineering and consulting teams to ensure proper scoping and pricing of engagements.

  • Orchestrate and lead end to end presales for packaged services, including customisation.

  • Capture all aspects of Rackspace Professional Services engagement delivery costs and receive appropriate financial buy in necessary from Finance, Sales, and Support teams.

  • [Senior Resource] Pre-qualify, and support wider sales and delivery efforts for large and complex sales efforts inclusive of holistic IT optimization, consolidation, migration, transformation, and lifecycle solutions for existing and potential customers.

  • Supports presales efforts and delivers proposals, RFP/RFI responses, Statements of Work (SoW) inclusive of overview, scope, duration, activities, assumptions deliverables, resources, mitigation of shared risk, terms and conditions, assumptions, pricing, and executive summaries

  • Build and maintain a network of cross-functional technical resources within Rackspace and across any relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations.

  • You may be requested to work flexible hours when the need arises.

  • Ability to travel as required.

Qualifications

Expertise / Qualifications

  • Ability to skillfully find the balance during a presales engagement in order to deliver simplicity and certainty to the customer without creating unresolvable downstream challenges for project and delivery teams.

  • Reasonable knowledge of data centre strategy & operations, capacity, utilisation, disaster recovery, and migration & consolidation and best practices.

  • General knowledge of all areas of business operations, and the development of business cases.

  • Understanding of Project Management and Solution Engineering.

  • Reasonable infrastructure architecture experience such as cloud technologies (AWS, Azure), virtualisation technologies, operating systems, platform migration, data management, networking, facilities, and operational facilities.

  • [Senior Resource] Reasonable knowledge of IT Service Management and Service Delivery, ITIL certification preferred.

  • Able to resolve problems in a timely manner and adapt to a rapidly changing environment

  • Ability to communicate technical and commercial information and ideas so others will understand.

  • Ability to make appropriate decisions considering the relative costs and benefits of potential actions.

Experience

  • (essential) Extensive experience in solution design / cloud engineering / administration or professional services experience including one or more of the following:

  • Infrastructure implementation or operations

  • Application / platform migration

  • Enterprise / Application Architecture

  • Virtualisation / Windows / Linux systems

  • Data / Storage / Networking

  • Automation / Software Lifecycle Management

  • (essential) Experience working in a customer facing IT support / service delivery role

  • (desired) Experience in commercial negotiation and/or contract management for IT projects involving professional services.

  • (desired) Experience working for a managed hosting provider

  • (desired) Experience working with Discovery and Migration tools

Req # 35298

Location(s) AU-NS-Sydney

Category Professional Services