Rackspace Data Center Operations Technician in Ashburn, Virginia
Overview & Responsibilities
Rackspace is currently hiring Data Center Operations Technicians to work full time within our Ashburn, VA Datacenter.
Are you technical savvy? The datacenter operations technician is responsible for customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime.
Rackspace operates several data centers (DC’s) both in the US and abroad. With over 30,000 devices across these DCs, we are always seeking new Rackers who can provide fanatical service to our internal and external customers.
Identify and troubleshoot simple hardware failures on x86-based servers to include the replacement of failed hardware components
Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server
Troubleshoot simple local area network (LAN) connectivity issues and reestablish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers
Complete the troubleshooting, configuration and replacement of network device hardware including access and aggregation switches, firewalls, load-balancers and security appliances
Complete the troubleshooting, configuration and replacement of storage devices including DAS and NAS arrays
Complete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required
Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling
High School diploma or equivalent required
1-year + experience working in a data center environment or equivalent technology background
1-year + experience or ability to show familiarity with building, repairing or upgrading hardware components
Must be able to work a flexible schedule, 24x7x365 coverage required including holidays and weekend.
Must be able to lift 50 lbs over head
Must have reliable transportation and be willing to travel occasionally (2-4 wks/yr)
Guru (Preferred) Qualifications:
1-year + experience in a customer service oriented position
Industry recognized certifications in operating systems, networking, security and/or storage technologies
Experience with Dell PowerEdge and HP ProLiant rack server hardware
Experience with Cisco ASA and ASA-X series firewalls, F5 BigIP and Brocade ADX series load-balancers and Alert Logic IDS
Experience with Cisco Catalyst 2900, 4900, 6500 and Nexus series switches
Experience with Dell PowerVault DAS, NetApp and EMC Isilon NAS systems preferred
University or College degree
Req # 38434
Category Data Center Operations