Rackspace Linux Enterprise Support Engineer in Blacksburg, Virginia

Job Overview

Overview & Responsibilities

Rackspace is seeking Linux Enterprise Support Engineers to join our team full time in San Antonio, Austin, Blacksburg, or Remote Work From Home for exceptional candidates that are also willing to travel as needed.

As aLinux Enterprise Support Engineer, you're a Linux expert who conquers the most intricate challenges by providing innovative and unique solutions for our customers. We want you because your technical talent, team-based mentality and leadership will continue to guide the growth of our administrators and drive us to the next level. As a Linux Engineer, you'll demonstrate Fanatical Support® by owning complex customer issues which may take several days or weeks to resolve, which also means you’ll be a key partner in building relationships with customers as you advise them of any pitfalls and alternatives that may better serve their solutions along the way. We don’t want you to just think outside of the box; we want you to break it.

Job Responsibilities:

  • Support our largest Enterprise clients, ensuring their complex infrastructures stay up and running 24/7 while working with bleeding-edge technology

  • Define, Design, Implement, and Support complex network communications infrastructures

  • Install, Configure, Update, Support, and Troubleshoot services for customers such as:

  • LAMP Stack: Linux (RedHat), Apache, MySQL, Scripting & Automation languages

  • Cloud Technologies such as AWS, Azure, Google, OpenStack, or Alibaba are nice to have skills.

  • Virtualization - VMWare

  • Storage Technology: NFS Server, RAID Levels, SAN, NAS, DAS, NetApp

  • Scripting: Python, Perl, Shell, Bash, PHP, etc.

  • OS level concerns - RedHat Enterprise Level (RHEL), CentOS

  • Web Servers - Apache, Tomcat, Nginx

  • Database Servers - MySQL

  • Applications Servers

  • Clustering - RHCS, RedHat Clustering

  • Networking - Load Balancing

  • DNS

  • High Availability (HA)

  • Teach customers “how to fish” by advising on technical issues; this includes designing and implementing solutions to meet business needs, including advanced software and hardware updates, that will improve the performance and reliability of the system


Required Qualifications:

  • Thorough knowledge and love of Linux operating system (RedHat, Debian, Ubuntu, etc.). As a true Linux lover knows—Fatal Error: Found MS-Windows System -> Repartitioning Disk for Linux

  • Advanced/Expert knowledge of servers/computers hardware and software, DNS, and networking fundamentals (Cisco) including diagnostics with Linux tools

  • Strong experience with LAMP: Linux (RedHat), Apache, MySQL, and PHP

  • Strong experience with Storage Technology such as NFS Server, RAID Levels, SAN, NAS, DAS, NetApp, etc.

  • Experience Architecting and Designing complex enterprise level infrastructures

  • Requires8 years experience in systems administration or related field, including a minimum of 2+ years web hosting experience.

  • Excellent written and verbal communication skills with ability to communicate technical issues to nontechnical and technical audiences

  • Inherent problem-solver with desire to learn and take on responsibilities

  • Due to the 24x7 operations of the business, Engineers will be required to provide on-call coverage overnight and on weekends and holidays.

  • High school diploma or equivalent required.

  • May require domestic travel to customer sites, conferences and education; less than 15%.

Preferred Qualifications:

  • Bachelor’s degree in computer science, engineering or equivalent work experience

  • Technical certification including: Linux+, LPIC, RHCSA, RHCE, or RHCA


Req # ..

Location(s) US-TX-San Antonio




Category Customer Relationship & Support, System Administration / Engineering