Rackspace Linux System Administrator in Cardiff, United Kingdom
Overview & Responsibilities
A Systems Administrator is a key element in providing Fanatical support to our customers and is expected to provide a high level of professional care and technical support over the phone and in support tickets.
As a Systems Administrator you are expected to apply thorough problem-solving techniques to identify the source of the problem and own the issues through to resolution, whilst keeping the customer up-to-date and reassured with updates over the phone and ticketing system.
You will also give advice on best practices or potential pitfalls that you identify and suggest alternatives that may better serve the stability, security and performance of the customer’s solution.
To provide the highest level of Technical support
Work with leading-edge technology in the cloud computing space
Install, configure, update and troubleshoot services for customers such as OS level concerns, web server, database server, applications server and mail; includes Apache, MySQL, PHP, FTP, SSH and DNS
Create and maintain customer loyalty by serving customers above and beyond their expectations
Support customers over the phone, email and via tickets
Collaborate with fellow system administrators and support team members
Provide Fanatical Support® in all interactions
General knowledge (Networking, hardware, software, DNS)
RedHat Linux (RHCE level)
Strong Apache and MySQL experience
System services (i.e Apache, mail transfer agents (sendmail,postfix,qmail)FTP, SSH and PHP
Understand purpose of firewalls and load balancers, VPN and SSL technologies
Excellent written and verbal communication skills with ability to communicate technical issues to nontechnical and technical audiences
Creative and collaborative team player
Ownership and follow-up skills
The ability to response effectively under pressure
SC Security Clearance is preferred but not essential
Req # 39297
Category System Administration / Engineering