Rackspace Windows System Administrator in Cardiff, United Kingdom
Overview & Responsibilities
The International Windows Support team provides industry leading Fanatical Support™ to Rackspace customers as part of a global team in a follow the sun model.
The team consists of technical experts who work with customers to resolve their issues. This team work across our entire customer base from small and medium business through to Enterprise. They cover the range of Microsoft technologies across Rackspace’s diverse offering portfolio.
At Rackspace we pride ourselves on our ability to deliver fanatical support - this means our support team blends technical expertise and strong customer oriented professional skills.
Technical progression of customer issues raised via telephone and web portal
Drive strong customer satisfaction (NPS) through Fanatical Support
Responsive to incoming customer issues in line with SLA
Ownership of issues, including collaboration with other teams and escalation
Effective prioritisation of workload
Drive personal development plan
Contribute to other Rackers development
Windows Server 2008, 2012 and 2016 configuration and troubleshooting
Experience creating & running PowerShell scripts
DNS, FTP configuration and troubleshooting
IIS – site configuration, SSL provisioning and installation, troubleshooting.
Networking concepts and network devices
Server hardware components
SQL Server administration tasks and troubleshooting
Microsoft clustering and related technologies (AD and SAN)
The drive to deliver outstanding customer service
Willingness to learn and develop new skills
Ability to troubleshoot and problem solve
Excellent verbal and written skills
Creative and collaborative team player
Must be able to multi-task
Ownership and follow-up skills
The ability to respond effectively under pressure
Microsoft Certifications (MCP, MCSA)
Background in hosting or ISP industry would be desirable
Req # WINDOWSCF
Category Customer Relationship & Support, System Administration / Engineering