Rackspace Windows System Administrator in Cardiff, United Kingdom

Overview & Responsibilities

The International Windows Support team is based in the UK and provides industry leading Fanatical Support™ to Rackspace customers as part of a global team in a follow the sun model.

The team consists of technical experts who work with customers to resolve their issues. This team work across our entire customer base from small and medium business through to Enterprise. They cover the range of Microsoft technologies across Rackspace’s diverse offering portfolio.

At Rackspace we pride ourselves on our ability to deliver fanatical support - this means our support team blends technical expertise and strong customer oriented professional skills.

Key Accountabilities

  • Technical progression of customer issues raised via telephone and web portal

  • Drive strong customer satisfaction (NPS) through Fanatical Support

  • Responsive to incoming customer issues in line with SLA

  • Ownership of issues, including collaboration with other teams and escalation

  • Effective prioritisation of workload

  • Drive personal development plan

  • Contribute to other Rackers development

Technical Requirements:

  • Windows Server 2008, 2012 and 2016 configuration and troubleshooting

  • Experience creating & running PowerShell scripts

  • DNS, FTP configuration and troubleshooting

  • IIS – site configuration, SSL provisioning and installation, troubleshooting.

  • Performance troubleshooting

  • Networking concepts and network devices

  • Server hardware components

  • Microsoft clustering and related technologies (AD and SAN)

Qualifications

Technical Requirements:

  • Windows Server 2008, 2012 and 2016 configuration and troubleshooting

  • Experience creating & running PowerShell scripts

  • DNS, FTP configuration and troubleshooting

  • IIS – site configuration, SSL provisioning and installation, troubleshooting.

  • Performance troubleshooting

  • Networking concepts and network devices

  • Server hardware components

  • Microsoft clustering and related technologies (AD and SAN)

Desirable Skills:

  • Microsoft Certifications (MCP, MCSA)

  • Background in hosting or ISP industry would be desirable

  • Sharepoint

  • AWS and Azure

  • Monitoring tools - SolarWinds, EM7

  • Basic understanding of Networking

  • Experience of using DELL/HP servers

  • Security Clearance

Contractual Agreement

Including remuneration, benefits, hours of work, holiday entitlement, location

Standard holidays and benefits package

37.5 Hours per week

Contractual location: Rackspace Europe offices in Cardiff

Shift working to cover core operational hours (currently 08:00 – 23:00)

Participation in on-call rota

Some out of hours working will be required to effect changes and support critical business periods

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Req # 39104

Category Customer Relationship & Support, System Administration / Engineering