Rackspace DC Ops Technician II - UK in Crawley, United Kingdom

Overview & Responsibilities

The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations,

within the data center environment ensuring all customer server environments are secure, operational and maintain

99.999% uptime.

  • Utilize custom monitoring software and internal ticketing system to provide customer support

  • Identify and troubleshoot simple hardware failures on x86-based servers to include the replacement of failed

hardware components

  • Troubleshoot simple operating system storage issues including file system, disk management and RAID

technologies

  • Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX

Server

  • Simple operating systems administration to include troubleshooting of login, password and connectivity issues

  • Troubleshoot simple local area network (LAN) connectivity issues and reestablish remote access to customer

configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers

  • Complete the troubleshooting, configuration and replacement of network device hardware including access and

aggregation switches, firewalls, load-balancers and security appliances

  • Complete the troubleshooting, configuration and replacement of storage devices including DAS and NAS arrays

  • Complete customer configuration maintenances including hardware modification, operating system installation,

mounting of the devices within cabinets and completion of all cabling needs required

  • Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with

previously deployed copper or fiber cabling

  • Provide technical communication relating to customer configurations in a concise, professional manner

  • Adhere to company security policies and procedures, including health and safety and local governing requirements

as directed

  • Execute and maintain meticulous 5S and housekeeping practices

  • Demonstrate no less than full performance in a continuous, consistent, measurable manner

  • Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and

coworkers

  • Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers

Qualifications

  • Educated to GCSE level or equivalent; further education in a technical vocation advantageous

  • Previous experience or ability to show familiarity with building, repairing or upgrading hardware components

required

  • Previous experience in a customer service oriented position preferred

  • Industry recognized certifications in operating systems, networking, security and/or storage technologies preferred

  • Experience with Dell PowerEdge and HP ProLiant rack server hardware preferred

  • Experience with Cisco ASA and ASA-X series firewalls, F5 BigIP and Brocade ADX series load-balancers and Alert

Logic IDS preferred

  • Experience with Cisco Catalyst 2900, 4900, 6500 and Nexus series switches preferred

  • Experience with Dell PowerVault DAS, NetApp and EMC Isilon NAS systems preferred

  • Must be able to work a flexible schedule, 24x7x365 coverage, including holidays and weekends

  • Must be able to prioritize work in a fast paced, high pressure environment

  • Must possess strong written and verbal skills, type with proficiency and exhibit professional phone etiquette

  • Must be proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well

as email client software

  • Must be able to lift 50 lbs over head

  • Must have reliable transportation and be willing to occasionally travel (2-4 wks/yr)

Success in the role requires the following personal qualities:

  • Effective Communicator

  • Self Starter

  • Team Player

  • Welcomes Feedback

  • Ability to Identify Problems

  • Solicits input from others when making decisions

Req # 40250

Category Data Center Operations