Rackspace Windows System Administrator - L1 in Hayes, United Kingdom

Job Overview

Overview & Responsibilities

Are you looking to use your Microsoft technology skills to support the world’s leading private and public clouds?

Rackspace is at a very exciting point in its history, making large acquisitions and bringing even more technical talent on board.

If you would like to be part of this journey, working with the industry’s best, why not join the Windows Support group here in the UK.

Key responsibilities of the role include troubleshooting and administration of Windows and other Microsoft technologies for our wide range of important customers. It is essential that you have great customer facing skills, as well as a strong understanding of Windows and associated Microsoft technologies.

The International Windows Support team is based in the UK and provides industry leading Fanatical Support™ to Rackspace customers as part of a global team in a follow the sun model.

The team consists of technical experts who work with customers to resolve their issues. This team work across our entire customer base from small and medium business through to Enterprise. They cover the range of Microsoft technologies across Rackspace’s diverse offering portfolio.

At Rackspace we pride ourselves on our ability to deliver fanatical support - this means our support team blends technical expertise and strong customer oriented professional skills.

Key Accountabilities

  • Technical progression of customer issues raised via telephone and web portal

  • Drive strong customer satisfaction (NPS) through Fanatical Support

  • Responsive to incoming customer issues in line with SLA

  • Ownership of issues, including collaboration with other teams and escalation

  • Effective prioritisation of workload

  • Drive personal development plan

  • Contribute to other Rackers development


  • Windows Server 2008, 2012 and 2016 configuration and troubleshooting

  • Experience creating & running PowerShell scripts

  • DNS, FTP configuration and troubleshooting

  • IIS – site configuration, SSL provisioning and installation, troubleshooting.

  • Performance troubleshooting

  • Networking concepts and network devices

  • Server hardware components

  • SQL Server administration tasks and troubleshooting

  • Microsoft clustering and related technologies (AD and SAN)

Desirable Skills:

  • Microsoft Certifications (MCP, MCSA)

  • Background in hosting or ISP industry would be desirable

Req # ARWindSysAd

Location(s) UK-Middlesex-Hayes

UK-Greater London-Hayes

Category Customer Relationship & Support, System Administration / Engineering