Rackspace Windows System Administrator - L1 in Hayes, United Kingdom
Overview & Responsibilities
Are you looking to use your Microsoft technology skills to support the world’s leading private and public clouds?
Rackspace is at a very exciting point in its history, making large acquisitions and bringing even more technical talent on board.
If you would like to be part of this journey, working with the industry’s best, why not join the Windows Support group here in the UK.
Key responsibilities of the role include troubleshooting and administration of Windows and other Microsoft technologies for our wide range of important customers. It is essential that you have great customer facing skills, as well as a strong understanding of Windows and associated Microsoft technologies.
The International Windows Support team is based in the UK and provides industry leading Fanatical Support™ to Rackspace customers as part of a global team in a follow the sun model.
The team consists of technical experts who work with customers to resolve their issues. This team work across our entire customer base from small and medium business through to Enterprise. They cover the range of Microsoft technologies across Rackspace’s diverse offering portfolio.
At Rackspace we pride ourselves on our ability to deliver fanatical support - this means our support team blends technical expertise and strong customer oriented professional skills.
Technical progression of customer issues raised via telephone and web portal
Drive strong customer satisfaction (NPS) through Fanatical Support
Responsive to incoming customer issues in line with SLA
Ownership of issues, including collaboration with other teams and escalation
Effective prioritisation of workload
Drive personal development plan
Contribute to other Rackers development
Windows Server 2008, 2012 and 2016 configuration and troubleshooting
Experience creating & running PowerShell scripts
DNS, FTP configuration and troubleshooting
IIS – site configuration, SSL provisioning and installation, troubleshooting.
Networking concepts and network devices
Server hardware components
SQL Server administration tasks and troubleshooting
Microsoft clustering and related technologies (AD and SAN)
Microsoft Certifications (MCP, MCSA)
Background in hosting or ISP industry would be desirable
Req # ARWindSysAd
Category Customer Relationship & Support, System Administration / Engineering