Rackspace Linux Operations Engineer II in San Antonio, Texas

Overview & Responsibilities

Rackspace is seeking a Linux Operations Engineer for the Technology Engineering Services (TES) department in our San Antonio, TX global headquarters or in our Austin, TX office.


  • Work with cutting edge hardware and software at scale in the cloud computing space.

  • Provide Fanatical Support to our customers through your innovative solutions.

  • Install, configure, update and troubleshoot services such as MySQL/NoSQL, SaltStack, Scale and many others.

  • Collaborate in a “DevOps” environment where you will work closely with software developers, QA and more (no silos tolerated).

  • Constantly search for new ways to help us better monitor our infrastructure, deploy new capacity faster, release code more safely, and make us more resilient.

  • Write automation tools/scripts to help keep the operations team stay nimble and focused on the challenges ahead.

  • Perform periodic on-call duties as part of a global team.


  • Passionate contributor, works as a member of the team, produces high quality work.

  • Leverages established processes to get work done efficiently andassists in the creation of better solutions.

  • Assists team by proactively addressing problems andinefficiencies in our work and systems.

  • Makes connections between seemingly unrelated concepts andideas, aware when to diverge from standard practices.

  • Serves as an expert for some products or projects.

  • Contributesto central store of knowledge.



  • Bachelor’s degree in a technology related field required.

  • At themanager’s discretion, additional relevant experience maysubstitute for the degree requirement.

  • RHCE or equivalent certification or professional experience.

  • Yearsof experience typically required: 4-6 years.


  • Intermediate to advanced knowledge inOSes and distributions, patching, monitoring, backups,RAID, hardware, virtualization, networking, firewalls,load balancing, storage,security, high availability, root cause analysis, systemsoptimization,APIs, Shell Scripting(python, bash),SSL,Web servers, auth/directory services, cachingservices, SSH, HTTP, DNS, FTP, SNMP, SMTP and troubleshooting.

  • Basic to Intermediate knowledge of:Cluster management, configuration and source codemanagement, database administration, packet analysis, stack trace analysis,design and implementationmethodologies,production cycle including best practices.

  • Leads projects or portions of projects for the business

  • Participates in interdepartmental meetings.

  • Workswith leadership on project planning and resolution ofsystemic problems.

  • Mentor and escalation for junior staff.

  • Detailoriented in documenting information.

Req # 39293

Category System Administration / Engineering