Rackspace Segment Operations Lead - US Service Delivery in San Antonio, Texas
Overview & Responsibilities
PRIMARY RESPONSIBILITY: Serves as a collaborative team member tosolve problems, provide guidance, and deal with issues before they reach the assigned Segment Leadership Team. Acts as an advisor and sounding board for ideas, questions and issues. Acts as the Single Point of Contact for the assigned segments.
KNOWLEDGE/SKILLS/ABILITY: Strong knowledge of business management, operations and strategic planning. Knowledge of the IT hosting industry, its competitors, challenges and cycles. Strong strategic focus, analytical, internal control and project/program -management skills. Ability to communicate and lead in a manner that fosters greater understanding, employee engagement and commitment to results. Solid organization, management, administrative and human relation skills, and a style, which exhibits maturity, servant leadership, sensitivity and teamwork.
JOB COMPLEXITY: Work with an Americas Segment Leadership Team to establish their strategic priorities. Establish excellent relationships with key stakeholders including the assigned Americas Segment Leadership Team, peers, Business and Program Ops resources, and key members of Rackspace’s leadership team. Coordinate strategic and operations presentations to segment management and constituents. Collaborate and work cross-functionally determining appropriate content, messaging and format for presentations. Manage the flow and content of information to, and from, the assigned Americas Segment Leadership Team and Segment Ops. Develop a good understanding of current issues and provide timely recommendations to the Segment Leadership Team. Works with analysts and developers to ensure dashboards and analysis are integrated into business leaders’ decision-making. Makes recommendations to automate and adjust dashboards and analysis. Invite analysts and developers to key meetings where business decisions are based on their dashboards, data, and analysis. Surveys usage of ops dashboards, data, and analysis across the support floor and provides guidance, formal and informal training to encourage adoption.
SUPERVISION: Works independently with wide latitude for judgment and independent decision making.
EXPERIENCE/EDUCATION: High school diploma or equivalent required. Bachelor’s degree in related field, and 5 – 7 years of increasingly responsible and complex work experience in business management, operations, and/or strategy required. MBA or Master’s degree is highly preferred. At least 2 years of prior supervisory experience is highly desirable. Experience planning and managing strategic and operational projects is also desired.
PHYSICAL DEMANDS :General office environment. May require long periods sitting and viewing a computer monitor. Moderate levels of stress may occur at times. No special physical demands required.
Req # 38948
Location(s) US-TX-San Antonio
Category Customer Relationship & Support