Rackspace Senior Product Manager - Managed Security in San Antonio, Texas
Overview & Responsibilities
We are looking for a fanatical product manager to help us build the next generation of multi-cloud managed security services. The ideal candidate has experience in product management or cybersecurity and is passionate about bringing world class customer experiences and offerings to market.
If you have a desire to solve deep technical issues, build new cybersecurity offerings, and delight customers then this job is for you.
Own and manage full product lifecycle of Rackspace managed security offerings
Create and curate unique value propositions and ensure differentiation amongst the market
Work with product marketing to create a GTM plan that includes product messaging, collateral, sales training, and events/campaigns
Develop product opportunity assessments, and market artifacts, gathering data and providing recommendations on product plans
Develop business cases outlining size of opportunity, initial finance projections, high-level requirements, and competitive landscape
Own and update product roadmap for managed security offerings
Define and own the customer experience for managed security offerings, driving requirements into the UI team
Work with vendors to understand their roadmaps, recognizing upcoming changes that have impact, creating integration plans, and owning their execution
Work with sourcing to assist with RFI from multiple vendors, assist with negotiations, and ensure MSAs/contracts are signed in a timely manner.
Conduct comprehensive competitive analysis identifying key competition and providing features/benefits comparisons
Develop clear and precise product requirements that can easily be translated into execution plans by all impacted functional organizations
Develop customer facing Service Description documents, outlining deliverables provided to them by the product/service offering, and the division of responsibility between Rackspace and the customer
Define, track, and regularly report KPIs for managed security offerings
Define pricing model and price for offerings, working with finance to ensure margin targets are hit
Work with Product Operations and other internal stakeholders on launch activities such as quoting, sales proposals, and product announcements
Work with support to define support process and conduct support training
Actively solicit customer and support feedback in order to obtain product feedback which will funnel into product roadmap and prioritization efforts
Bachelor's degree in business, engineering, or marketing. MBA a plus.
Minimum of 5-7 years of experience in a product management role. Experienced background in Cyber Security.
Experienced with bringing high-tech products to market on a global scale. Cloud Hosting, Managed Hosting or SaaS experience, a plus.
Req # 38923
Location(s) US-TX-San Antonio
Category Product Managment