Rackspace VMware Product Engineer in San Antonio, Texas

Job Overview

Overview & Responsibilities

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VMware Product Engineer

What does a day in the life look like?

The VMware Product Engineering team is a senior team of VMware experts responsible for designing and implementing new VMware products at Rackspace. The team works closely with teams in Development, Product Management and Product Operations to deliver upgrades to existing VMware products at Rackspace and manage the lifecycle of these products from a deeply technical perspective. VMware Product Engineers are responsible for designing upgrades to the largest hosted VMware environment in the world, including touchpoints at every stage of business process from pre- sales, through implementation, billing and support.

The core role is to manage, sustain and improve all technical aspects of several VMware product lines, leveraging deep expertise to improve the competitive position of VMware products at Rackspace. Identify and deliver against specific, assigned tasks on projects related to VMware product development. Develop, perform and manage the execution of various lab tasks—executing tests, building systems, troubleshooting, etc. Deliver assigned tasks on multiple concurrent projects and contribute to technical planning across the VMware product portfolio.

  • Manage and control business integration with VMware tools, products and components

  • Continuous product development of VMware tools, systems and products, including functional improvements, feature releases and documentation updates

  • Ultimate technical point of escalation for VMware products at Rackspace

  • Create, update and improve documentation relating to the deployment, management and lifecycle of VMware products

  • Manage the handover process of new products into technical support and ensure official sign- off

  • Analysis of customer feedback on VMware products, ensuring such feedback is utilized in future product developments.


  • Requires advanced technical knowledge in multiple areas but primarily, expert- level VMware knowledge, ideally gained over a career in VMware administration, VMware support or VMware infrastructure management.

  • Advanced knowledge of more general virtualization technologies and operating systems, product development processes, business operations and product line technologies.

  • Intermediate knowledge of the theory and application of technology principles in the design and implementation processes of the Cloud Computing industry, specific to VMware.

  • Strong technical knowledge of datacenters and broad IT industry knowledge.

  • Solid understanding of product design, testing and business integration challenges.

  • Working knowledge of the product development lifecycle and the creative ability to participate in related problem solving and troubleshooting activities.

  • Ability to communicate technical information and ideas to non-technical audiences and successfully collaborate across functions and teams.

  • Strong knowledge of Rackspace internal operations and systems and the ability to lead problem solving and troubleshooting activities, driving consensus within group meetings.


Req # 38826

Location(s) US-TX-San Antonio

Category Product Managment, VMWare