Rackspace Inventory Control Specialist - L1 in Slough, United Kingdom

Overview & Responsibilities

Ensure accountability and security of data center inventory. Understand and adhere to company safety policies and procedures as well as documented inventory controls and practices. Provide service in alignment with Rackspace Core Values to include FANATICAL support.

At Rackspace, we call our employees "Rackers." That's not a title or a label - it is an attitude and reflection of who we are, what we do, and most importantly how we do it. Rackers are the voice behind the phone call, the brains behind our expertise and innovation, and the heart behind our service to customers. Exceptionally talented, creative, smart people helping the world leverage technology to achieve a greater purpose - that's who we are. Our belief is rooted in our vision to be the world's greatest service company. Each and every one of us delivers on our vision through shared core values that guide us as we volunteer our best every day

Fanatical Support® is not something we just talk about or a nice slogan to paint on the wall - it is a way of life. It defines the way we treat our customers, our fellow Rackers, and our communities.

Just as we enlist our industry’s top talent and technology to deliver Fanatical Support® to our customers, we meticulously select quality benefits and offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced life-style. So while our Rackers are busy taking care of our customers, we take care of Rackers. We believe in work/life balance & taking care of the whole person.

Key Accountabilities

  • Manage and process internal tickets (with limited supervision)

  • Process equipment returning to secured inventory stockroom

  • Execute physical movements of inventory

  • Maintain meticulous 5S and housekeeping practices

  • Participate in the root cause analysis method to investigate any customer-impacting events

  • Participate in regularly schedule inventory-related meetings

  • Assist in training of new and existing controllers

  • Learn and demonstrate understanding of all safety policies, procedures and requirements, including acquisition of any required certifications

  • Address inquiries from other internal/external departments

  • Stock materials following industry handling standards

  • Process hard drives containing data through the drive wiping and destruction processes

  • Process requisitions

  • Participate in count and assist in reconciliation for the cycle counting process

  • Process reinstatements

  • Process all return materials, including sub-assembly build

  • Pull and assign items to fulfill customer contracts and upgrades

  • Replenish inventory using kanban and min/max methodology

  • Process materials for disposals

  • Coordinate inbound and outbound shipments and properly communicate with freight companies

  • Process international shipments adhering to industry standards

  • Process inbound receipts required for custom products

  • Package all shipments in alignment with documented company standards

  • Complete all shipping and receiving documentation

  • Process inter-organization transfers

  • Demonstrate no less than full performance in a continuous, consistent, measurable manner

  • Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and coworkers

  • Communicate in an honest, transparent manner focused on building trust amongst customers and coworkers

Qualifications

  • Educated to GCSE level or equivalent; further education in a technical vocation advantageous

  • Previous experience or ability to show familiarity with inventory industry standards

  • Previous experience in a electronics/computer-oriented position preferred

  • Must be able to work a flexible schedule

  • Must be able to work in a fast-paced, high-pressure environment

  • Must have basic oral and written communication skills, as well as professional phone etiquette

  • Familiarity with productivity software including, but not limited to, Microsoft Office and email client software, including the creation of rules and folder organization

  • Familiarity with electronic and computer components is a plus

  • Must be able to type with proficiency and accuracy

  • Must be able to lift 50 lbs over head

  • Must have reliable transportation and be willing to travel occasionally (2-4 wks/yr)

  • Must have basic knowledge of integrated inventory control system

  • Must have basic knowledge of the cycle counting process

  • Must have basic shipping and receiving experience

Req # 39343

Category Data Center Operations